Privacy

Privacy policy

Last updated 27 October 2026

Tradiesignal (ABN 35 573 289 530) is a small business based in Newcastle, NSW. This page explains what information we collect, why, and what you can ask us to do with it. We handle personal information in line with the Australian Privacy Principles. If anything here is unclear, email james@tradiesignal.com.

Information you give us

Your account: your name, business name, mobile, base suburb and email, plus a password. The password is stored by our login provider in a form we can't read.
Your settings and notes: your job email preferences, the builders you watch, and the jobs, statuses and notes you save in My jobs.
Messages: what you send through the contact form or the forms on builder pages, including your email address so we can reply.
Payments: handled by Stripe. We see your plan and payment status, but never your card number.

Information collected when you use the site

We use Google Analytics to understand how the site is used: which pages are visited, roughly where visitors are (to city level), what device and browser they use, and how they found us (for example a search or an ad). It uses cookies. We've turned off Google signals and ad personalisation, and we strip anything private, like password-reset codes, from page addresses before they're sent. You can block it with your browser's privacy settings or Google's opt-out add-on.

Our hosting provider also keeps standard server logs, such as IP addresses and the pages requested, for security and troubleshooting.

How we use it

To run your account, give you access to your plan and bill you.
To send the emails you've set up, such as the job email and builder alerts. Every one has a link to stop them.
To reply to you, and to tell you about important changes to your account.
To work out what's useful and improve the site.

We don't sell your information, and we don't give it to anyone else for their marketing.

Who we share it with

Only the services that run Tradiesignal for us: Supabase (database and logins), Netlify (website hosting), Stripe (payments), Google Workspace (email) and Google Analytics. Some of these store information outside Australia, including in the United States. We'd also share information if the law required it.

Builder and business information

Project and builder details on Tradiesignal come from public sources: the NSW Planning Portal, the NSW Fair Trading licence register, ABN Lookup, and each business's own website. We publish business information only: the business's name, licence, ABN details, the suburb on its public licence record, and the phone, email and website it publishes itself. Phone numbers, emails and street addresses are shown to logged-in subscribers only.

Are you a builder? If anything about your business is wrong, out of date, or you'd like your contact details removed, email james@tradiesignal.com, or use the form on your builder page. We usually fix it the same day.

Keeping it safe

Your information is stored with the providers above, who use encryption and access controls. Your account details and notes can only be seen by you, your team members if you're on a Premium team, and Tradiesignal's administrator. We keep account information while your account is open and for a reasonable time afterwards for billing and legal records, then delete it.

Seeing, fixing or deleting your information

You can update most of your details on your Account page. To get a copy of what we hold, correct something, or close your account and delete your information, email james@tradiesignal.com.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll respond within 30 days. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner.

Changes

If we change this policy, we'll update this page and the date at the top. For significant changes, we'll email account holders.